Simon's Personal Training trading as Jack & Hill Fitness Studio (ABN 58637936246) is in the business of providing services in connection with personal training and physical services
This Privacy Policy sets out the policy of Jack & Hill Fitness Studio with respect to the way in which we collect, use, disclose, store, secure and dispose of Personal Information (as that term is defined in the Privacy Act 1988 (Cth) (Act)) about our customers, and employees including through our website at jackandhill.com.au and other online or digital platforms
Jack & Hill Fitness Studio is dedicated to ensuring that personal and sensitive information is gathered with respect to the individual and aims to exercise the highest standard of care in preserving privacy of information in all areas of operation.
When do we collect personal information?
We collect personal information so that we can provide you with our services and products and to manage our activities. We only collect personal information that is relevant and where necessary. The type of personal information we collect will depend upon the reason for its collection. Generally, for the provision of health and fitness services this may include address and contact details, date of birth, next of kin, health service provider details and medical record details. We may also collect and create details on joint members and other family members, where applicable, including family members under the age of 18. If you are interested in our services and products, the type of information we collect will include financial details.
We collect personal information about you in a number of ways including:
directly from you, such as when you:
contact us via our website about our services or products;
fill in a pre exercise questionnaire application form;
fill in a client health & fitness goals form
subscribe to our newsletters or mailing lists;
when you make a booking at one of our studio;
when you complete a survey;
provide information by phone or in documents sent by email;
enter promotions, competitions and attend events or make a payment or donation to us;
submit an application for employment, details about your education, employment history, referees, and next of kin.
from third parties, for example:
from other health professionals;
from organisations which we might be working together with when providing you with services or products (e.g. payment service providers);
from your friends or colleagues via a refer a friend promotion;
from our commercial partners with whom we organise discounts or other promotional arrangements for members and customers;
from your representatives including guardians, trustees, executors and attorneys;
from someone duly authorised to act on your behalf;
from our official pages on social media platforms and from people with whom you are friends or otherwise connected on social media platforms;
from recruiters we have retained and from referees you have provided in support of a job application
from publicly available sources of information;
from our own records of your dealings with us;
or when legally required to do so.
Where reasonable and practicable, we collect personal information directly from you rather than a third party. In an emergency, we may need to collect information from a family member, friend, carer or other person.
When we collect personal information, we collect it in a way that is lawful, fair and not intrusive.
We do not collect sensitive information about you without your expressed consent.
How do we use your information?
Except as provided for in the case of our Direct Debit Service Provider(Quickpay), personal information which we have collected for a particular purpose will not be used for any other purpose, unless the purpose is related to the main purpose for which we collected the information and you would reasonably expect us to use or disclose the information for that other purpose.
Personal information which we collect may be used by us:
to identify you;
in providing services or products to you and the administration and management of those services and products;
to provide you with design an appropriate and specific exercise program for you (via a health and fitness assessment)
to provide you with information about our services and products;
to respond to your query or feedback;
to develop and improve our services to you;
for fundraising purposes;
to assist with our internal business processes;
to administer contest, promotions and surveys;
in undertaking risk assessment and management;
to enable us to comply with our obligations under the law;
or in gathering data and disclosing data to third parties such as:
insurance brokers and insurers;
credit reporting agencies;
financial institutions including our own bankers;
our professional advisors, including our accountants, auditors and lawyers;
service providers;
law enforcement bodies;
a purchaser of all or part of the business;
and industry groups having a legitimate reason to receive such information, as necessary from time to time for our business' functions.
Personal information which we collect may be provided to the Direct Debit Service Provider and used by the Direct Debit Service Provider for the purpose of assisting to service its products and for promoting its other products and services. If you provide us with personally identifiable information, you may receive from time to time, text messages ,telephone calls, emails or letters containing information about us. You agree to receiving emails and letters from us including information not only on the areas of interest you have indicated but all types of news and information on our services and products.
If you do not want to receive them, please contact hello@jackandhill.com.au or 0411553804. You may be asked to indicate your preference to receiving promotional material, when submitting information to us.
We may employ other companies or individuals to assist us in providing our services, or to provide certain services such as analysing customer lists, providing marketing assistance, collections assistance or consulting services. These third parties may have access to information needed to perform their function but, except in the case of the Direct Debit Service Provider as referred to above, cannot use that information for other purposes.
We do not provide any personal information to any third parties other than where required by law or as set out in this Privacy Statement.
We will not sell, trade or rent your personal information to others. We may provide aggregate statistics on our customers and users of our website to third parties such as advertisers, but these statistics will include no personally identifying information.
We co-operate with law enforcement agencies as required by law. We will also use or disclose personal information if we reasonably believe that it is necessary to lessen or prevent a serious or imminent threat to the life or health of a person.
Is my information secure?
All reasonable steps are taken to ensure that all information is treated confidentially, kept secure and protected against unauthorised use, modification or disclosure and is maintained only for the purpose for which it is intended. Our employees and contractors are obliged to respect the confidentiality of any personal and/or sensitive information held. We only permit authorised personnel to access your information and information will only be disclosed to third parties where they have the appropriate authority. We destroy or de-identify personal information we no longer need, wherever possible. We use secure data communications technology which include;
information being stored on secured networks consistent with industry standards, and is only accessible by those employees who have special access rights to such systems;
where your information is in hardcopy form, such documents are stored in secured areas only accessible by those employees with special access rights;
our EFTPOS terminals for credit card transactions at the retail outlets are PCI Compliant to provide necessary security over credit card data; and
our IT networks undergo necessary penetration testing to continually identify and remediate potential opportunities for unauthorised data access;
We will not be responsible for any loss or harm that you may suffer as a result of a leak of your personal information unless we have breached this Privacy Policy or the Australian privacy laws. You have the rights given by the Privacy Act 1988 (Cth) as amended. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
Where possible, we give you the opportunity to deal with us anonymously. We may not however be able to provide you with our full range of services and products if you do not provide us with personal information.
How can you access your information?
All reasonable steps are taken to correct the information we hold where that information is not accurate, up-to-date and complete. You have the right to access your personal information to ensure that it is accurate, relevant, up to date and complete. To protect your privacy and the privacy of others, we will need evidence of your identity before we can grant you access to information about you or change it.
Contact Us
If any personal information you submit changes, please update that information by contacting us via either; Online on our “contact us” page to contact your club directly, calling 0411553804, or email hello@jackandhill.com.au
We may from time to time make changes to this Privacy Statement.